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salesforce css html sql zendesk📋 Description
- Own customer inquiries end-to-end (how-to questions, break-fix issues).
- Become a trusted product expert on the dashboard, integrations, and troubleshooting.
- Diagnose and fix issues, answer product questions, and share best practices.
- Collaborate with Customer Success, Account Managers, Product, and Engineering.
- Proactively identify opportunities to boost satisfaction and product adoption.
- Document knowledge and contribute to internal enablement.
🎯 Requirements
- 2–3 years of SaaS or mobile app technical support experience.
- Degree, technical boot camp, or equivalent practical experience.
- Proficiency with case management tools (Salesforce, Zendesk).
- Hands-on experience with HTML, CSS, APIs, and SQL.
- Domain knowledge in SaaS, APIs, marketing tech, or basic programming.
- Strong written and verbal communication in English.
🎁 Benefits
- Competitive compensation with potential equity
- Retirement and Employee Stock Purchase Plans
- Flexible paid time off
- Medical, dental, vision, life, and disability coverage
- Professional development with yearly learning stipend
- Inclusive, collaborative Great Place to Work culture
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