Related skills
salesforce css html snowflake sql📋 Description
- Own inquiries end-to-end; troubleshoot and resolve issues.
- Become a trusted product expert on dashboard, integrations, and APIs.
- Drive product adoption by helping customers achieve outcomes.
- Collaborate with Customer Success, Product, and Engineering for seamless experiences.
- Proactively identify opportunities to boost customer satisfaction.
- Document knowledge and share it to elevate teammates and customers.
🎯 Requirements
- 2-3 years in technical product support (SaaS/mobile).
- Degree or boot camp, or equivalent experience.
- Proficiency with case management tools (Salesforce, Zendesk).
- HTML, CSS, APIs, and/or SQL hands-on.
- Postman, Snowflake, Kibana a plus.
- Domain knowledge: SaaS, APIs, Marketing Automation, Direct Marketing, Analytics; plus strong English.
🎁 Benefits
- Competitive compensation with potential equity.
- Retirement and ESPP options.
- Flexible paid time off.
- Medical, dental, vision, life, and disability benefits.
- Fertility benefits and equal parental leave.
- Professional development with yearly learning stipend.
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