Related skills
salesforce css html sql zendesk📋 Description
- Own customer inquiries end-to-end (how-to, break-fix, integration).
- Master the Braze dashboard, integrations, troubleshooting, and best practices.
- Drive product adoption by helping customers use the platform effectively.
- Collaborate with Customer Success, Account Managers, Product, and Engineering.
- Proactively identify opportunities to boost satisfaction and adoption.
- Document and share knowledge to uplift teammates and customers.
🎯 Requirements
- 2–3 years of experience supporting technical products, ideally SaaS or mobile apps.
- Degree from an accredited college or university, a tech boot camp, or equivalent.
- Proficiency with case management tools (Salesforce, Zendesk).
- Hands-on experience with HTML, CSS, APIs, and SQL.
- Domain knowledge of two or more: SaaS, Mobile, APIs, Marketing Analytics.
- Strong written and verbal communication skills in English.
🎁 Benefits
- Competitive compensation that may include equity
- Retirement and Employee Stock Purchase Plans
- Flexible paid time off
- Medical, dental, vision, life, and disability coverage
- Family services including fertility benefits and equal paid parental leave
- Professional development through career pathing, learning platforms, and a yearly stipend
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