Related skills
customer success saas zendesk email product📋 Description
- Serve as first contact for technical support via email and chat.
- Diagnose and resolve issues in Greenhouse Suite; escalate when needed.
- Grow product knowledge through training and practical experience.
- Provide recommendations for product and process improvements.
- Additional projects as business needs require.
🎯 Requirements
- 2+ years customer-facing experience on email and live chat; phone/video bonus.
- Experience using Zendesk required.
- SaaS experience.
- Excellent problem-solving and analytical skills.
- Proven perseverance resolving customer requests.
- A passion for learning and sharing knowledge.
- Excellent written and verbal communication with technical and non-technical audiences.
- Your background may differ; we value diverse perspectives.
- Applicants must be legally eligible to work in Canada; sponsorship not offered.
🎁 Benefits
- Remote-first company with optional NYC and Ireland offices.
- Flexible coworking options and shared spaces.
- Performance review program with a bonus structure.
- Inclusive culture and employee resource groups.
- Award-winning culture recognized by Fortune and Inc.
Meet JobCopilot: Your Personal AI Job Hunter
Automatically Apply to Customer Support Jobs. Just set your
preferences and Job Copilot will do the rest — finding, filtering, and applying while you focus on what matters.
Help us maintain the quality of jobs posted on Empllo!
Is this position not a remote job?
Let us know!