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windows ios macos help desk vpn📋 Description
- Provide Tier 1–2 Help Desk support via phone, ticketing system, and remote tools.
- Troubleshoot laptops, tablets, phones, VPN, wireless, and apps.
- Support Windows-based systems, Apple devices, and mobile connectivity.
- Assist remote employees with access, connectivity, and performance issues.
- Provide scheduled Help Desk coverage to ensure timely support.
- Monitor network and internet performance with IT Operations.
🎯 Requirements
- Associate of Science in Computer Services or equivalent relevant experience
- Experience in IT Support, Help Desk, Desktop Support, or Technical Support preferred
- Experience supporting end users in a call-center or service-desk environment
- Strong troubleshooting, analytical, and problem-solving skills
- Ability to manage multiple priorities with attention to detail and follow-through
- Effective written and verbal communication skills
🎁 Benefits
- Benefits information available at MEMIC benefits page
- Benefits: https://careers.memic.com/benefits
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