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documentation windows hardware macos software📋 Description
- Provide Tier 1–2 Help Desk support via phone, ticketing, remote tools, and in person
- Troubleshoot laptops, tablets, phones, VPN, wireless, and business apps
- Support Windows systems and Apple devices, and mobile connectivity
- Monitor network and internet performance with IT Operations
- Set up and deploy new equipment and software
- Coordinate with external vendors for issue resolution and document outcomes
🎯 Requirements
- Associate of Science in Computer Services or equivalent relevant experience
- Experience in IT Support, Help Desk, Desktop Support, or Technical Support
- Experience supporting end users in a call-center or service-desk environment
- Strong troubleshooting, analytical, and problem-solving skills
- Ability to manage multiple priorities with attention to detail
- Effective written and verbal communication skills
🎁 Benefits
- Benefits package available
- Details: https://careers.memic.com/benefits
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