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salesforce css html snowflake sql📋 Description
As a Technical Support Specialist, you will be a key member of Braze's Global Customer Support team. You will be the product expert, the primary contact for inbound questions, and owner of complex technical cases, diagnosing issues, guiding best practices, and ensuring fast, accurate help and a great customer experience.
- Own inquiries end-to-end: how-to, break-fix, and config help
- Become a trusted product expert on dashboards and integrations
- Drive adoption by helping customers achieve outcomes
- Collaborate with Success, AMs, Product, Eng, and teams
- Proactively boost satisfaction and adoption
- Document knowledge to enable teammates and customers
🎯 Requirements
- 2-3 years supporting technical SaaS or mobile products
- Degree, boot camp, or equivalent experience
- Proficiency with case tools (Salesforce, Zendesk)
- Hands-on HTML, CSS, APIs, and SQL
- Experience with Postman, Snowflake, Kibana (a plus)
- Domain knowledge: SaaS, Mobile Tech, APIs, marketing analytics
- Strong written and verbal English
🎁 Benefits
- Competitive compensation, may include equity
- Retirement and ESPP plans
- Flexible paid time off
- Medical, dental, vision, life, and disability coverage
- Family benefits including fertility support and parental leave
- Professional development stipend and yearly learning budget
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