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salesforce css html saas sql📋 Description
- Own inquiries end-to-end: how-to, break-fix, integration help.
- Become a product expert—master the dashboard, integrations, and troubleshooting.
- Drive product adoption by helping customers use the platform effectively.
- Collaborate with Customer Success, Account Managers, Product, and Engineering.
- Proactively identify opportunities to enhance satisfaction and adoption.
- Contribute to process improvements and share knowledge.
🎯 Requirements
- 2–3 years experience supporting technical SaaS or mobile apps.
- Degree from an accredited college or university, a tech boot camp, or equivalent.
- Proficiency with case management tools (Salesforce, Zendesk).
- Hands-on experience with HTML, CSS, APIs, and/or SQL.
- Domain knowledge of two or more: SaaS, Mobile Tech, APIs, Marketing Automation, Direct Marketing, or Marketing Analytics.
- Strong written and verbal communication in English.
🎁 Benefits
- Competitive compensation that may include equity.
- Retirement and Employee Stock Purchase Plans.
- Flexible paid time off.
- Medical, dental, vision, life, and disability coverage.
- Fertility benefits and equal paid parental leave.
- Professional development with career pathing and stipends.
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