Related skills
documentation customer success zendesk product configuration integration📋 Description
- Serve as the first point of contact for support via email, chat, and video calls.
- Diagnose and resolve complex customer issues; escalate when needed.
- Guide customers on product setup, usage, configuration, and integration.
- Clearly explain product capabilities, limitations, and behaviors to set expectations.
- Identify patterns in customer issues and suggest improvements.
- Deepen product knowledge and share insights to boost support quality.
🎯 Requirements
- 3+ years customer-facing work on email, chat, and video.
- Experience using Zendesk.
- Excellent problem solving and analytical skills.
- Explain technical architecture and best-practice workflows to stakeholders.
- Passion for learning and sharing knowledge with others.
- Excellent written and verbal communication.
🎁 Benefits
- Remote-first company with flexible office spaces.
- Shared offices in New York City and Ireland.
- Performance review program with actionable feedback.
- Bonus structure rewarding great performance.
- Opportunity to grow and work with diverse teams.
- Award-winning culture recognized by Fortune and Inc.
Meet JobCopilot: Your Personal AI Job Hunter
Automatically Apply to Customer Support Jobs. Just set your
preferences and Job Copilot will do the rest — finding, filtering, and applying while you focus on what matters.
Help us maintain the quality of jobs posted on Empllo!
Is this position not a remote job?
Let us know!