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slack bigquery grafana postman freshdesk📋 Description
- Provide timely technical support via Freshdesk
- Troubleshoot issues and report bugs to product teams
- Guide users through problem-solving with clear steps
- Stay up to date on Pleo products for accuracy
- Collaborate with Product and Engineering on fixes
- Drive improvements to support workflows
🎯 Requirements
- 1+ years in a first-line support role
- Proficient with Freshdesk and Freshchat
- Strong technical acumen for troubleshooting
- Familiarity with BigQuery or similar BI tools
- Excellent communication for non-technical users
- Quick learner with proactive mindset
🎁 Benefits
- Your own Pleo card
- Lunch provided or local equivalent
- Comprehensive private healthcare options
- 25 days of holiday plus public holidays
- Hybrid and fully remote working options
- Option to purchase 5 extra holiday days
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