Related skills
jira zendesk apis fhir hl7📋 Description
- Provide escalated technical support across NeuroFlow products, incl. EHR integrations.
- Diagnose and troubleshoot complex issues: software configurations, APIs, SSO.
- Maintain 98%+ SLA compliance (8-hour target) across product lines.
- Triage and route issues to engineering, turning customer problems into requirements.
- Collaborate with engineering/product to reproduce fixes and validate defects.
- Surface recurring issues to inform roadmap and improve knowledge base.
🎯 Requirements
- 1+ years in healthcare tech with EHR integrations, data workflows, SaaS configs.
- Proven success with SaaS products and complex integrations (EHR, API, SSO).
- Demonstrated ability to maintain SLA compliance in fast-paced, high-volume support.
- Strong troubleshooting across web apps, APIs, and databases.
- Proficiency with Zendesk, Jira; read logs and API responses; basic SQL (nice to have).
- U.S. Citizenship required; able to obtain Public Trust clearance (NeuroFlow will support).
🎁 Benefits
- Flexible work schedule
- Unlimited PTO
- Medical coverage and physical/mental wellness benefits
- 401(k) and company-sponsored events
- Onsite gym and dog-friendly office
- Snacks in the office and commuter benefits
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