Related skills
css html snowflake sql zendesk📋 Description
- Own customer inquiries end-to-end (how-to, fixes, config).
- Master the Braze dashboard, integrations, and troubleshooting.
- Drive product adoption by helping customers maximize the platform.
- Collaborate with Customer Success, AMs, Product, and Eng.
- Proactively identify opportunities to boost satisfaction and adoption.
- Document knowledge to uplift teammates and customers.
🎯 Requirements
- 2–3 years in supporting technical SaaS/mobile products.
- Degree, technical boot camp cert, or equivalent experience.
- Proficiency with case management tools (Salesforce, Zendesk).
- HTML, CSS, APIs, and SQL experience.
- Postman, Snowflake, Kibana experience.
- Strong English written and verbal communication.
🎁 Benefits
- Competitive pay with equity potential.
- Retirement and ESPP programs.
- Flexible paid time off.
- Comprehensive medical, dental, and vision coverage.
- Family benefits and equal parental leave.
- Professional development with a yearly learning stipend.
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