Make sure Smartly.io is known for the best-in-class service globally.
Build expertise in non-Meta ads (Snapchat, TikTok, Pinterest) and provide consultative guidance.
Engage with the technological challenges of the world’s largest online advertisers.
Help launch products, including Alpha and Beta programs.
Quickly resolve support and advertiser issues (campaign performance, product bugs).
Analyze, reproduce, prioritize, and document platform bugs.

🎯 Requirements

Willingness to work late EMEA hours and weekend on-call when needed
Confident, independent and self-driven
2-3 years of technical support in a customer-facing role (SAAS experience a plus)
Experience with JavaScript and SQL; troubleshoot via logs
Knowledge of databases, HTTP fundamentals, REST APIs, and MVC basics
Fluent English and strong communication skills

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