Technical Support Specialist

📋 Description

• Diagnose tech issues and support Geotab hardware/software (GO devices) and MyGeotab.
• Collaborate with partners, customers, sales and internal teams via phone, chat, and email.
• Be a team-player with strong technical aptitude and big data knowledge.
• Manage multiple tasks and projects while adapting to changing tech.
• Support product implementation and troubleshoot Geotab hardware and software apps.

🎯 Requirements

• 1-3 years in a customer service/support role.
• Post-secondary Diploma/Degree in Engineering, CS, or related field.
• Working knowledge of SQL, Python, C#, or JavaScript; Google BigQuery.
• Advanced Excel skills (pivot tables) and Google Suite proficiency.
• Excellent verbal/written communication; comfortable with phone, email, chat.
• Professional French for regional technical inquiries.
• Ability to work a flexible schedule in a 24/7/365 operation.

🎁 Benefits

• Flexible hybrid working model.
• Home office reimbursement.
• State-of-the-art office.
• Public transportation reimbursement.
• Employer pension contributions.
• Medical and dental benefits.
• Electric vehicle purchase incentive program.
• Subsidized fitness membership.
• Tuition reimbursement.