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networking apis windows server sso sql server📋 Description
- Provide advanced, client-facing technical support for education software.
- Own incidents from intake to resolution with engineering and product teams.
- Install, configure, and upgrade software in customer environments (on-prem, hosted, cloud).
- Configure web services and background components for stable operation.
- Support AD/LDAP, SSO, and identity integrations with IT teams.
- Assist with SQL Server and database connectivity and performance as needed.
🎯 Requirements
- Bachelor's degree in IT, CS, IS, or related field; or equivalent experience.
- 3+ years in tech support, systems admin, or enterprise software implementation; ed tech preferred.
- Direct experience partnering with customer IT teams in client-facing roles.
- Windows Server, virtualization, and mixed OS (Mac/Linux); remote access and ticketing/CRM.
- Hands-on experience with SQL Server or relational databases; basic SQL.
- AD/LDAP, SSO and identity platforms (SAML2, ADFS, Azure AD, Google), and web services/APIs (HTTP/HTTPS).
🎁 Benefits
- Hybrid role in Wellington, New Zealand with private workspace.
- Flexible hours to accommodate the role and organization.
- Minimal travel (<10%).
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