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crm salesforce saas customer service microsoft office📋 Description
- Provide product and technical support to Follett's customers via phone or email.
- Serve as primary liaison between company and customer.
- Maintain knowledge of Follett products and related technologies used by customers.
- Create a positive, high-quality service experience with each interaction.
- Collaborate with team and attend internal meetings; participate in internal projects.
- Refer complex issues to other support/QA teams as needed.
🎯 Requirements
- Bachelor’s degree in CS/IT or related field, or equivalent experience.
- Minimum 1 year in technical support; 1-3 years in SaaS/software preferred.
- Experience in customer service, client-facing roles, and troubleshooting.
- Strong problem-solving, diagnostic, and organizational skills.
- Able to manage multiple priorities in a collaborative environment.
- Proficient in CRM (Salesforce), Microsoft Office, and technical tools.
🎁 Benefits
- Fully remote work from anywhere in the continental U.S.
- Subsidized healthcare plans, including orthodontics, with HSA and employer match.
- Company-paid disability and life insurance with voluntary plan options.
- Robust PTO, including Flex PTO and paid parental leave.
- Retirement savings with employer match, vesting every pay period.
- Flexible Spending Accounts for healthcare and dependent care.
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