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crm salesforce sms whatsapp appexchange📋 Description
- Provide first-line support for Mogli SMS & WhatsApp via multiple channels.
- Collaborate remotely, share knowledge, and troubleshoot with the team.
- Troubleshoot complex issues, escalate to the Tech Support Manager as needed.
- Apply Salesforce & Mogli knowledge to assess client needs and craft solutions.
- Advocate for client priorities and coordinate with cross-functional teams.
- Maintain Salesforce Cases and KPIs, ensuring cross-department communication.
🎯 Requirements
- 2+ years in a software support role with Salesforce as power user or admin.
- Ability to manage multiple priorities and communicate across channels in remote work.
- Excellent written and verbal communication; explain tech to varied audiences.
- Strong analytical, troubleshooting, and problem-solving skills.
- Ability to escalate client issues to Product, Senior Support, or Solutions Engineers.
- Fluency in foreign languages and/or nonprofit/international development sector is a plus.
🎁 Benefits
- Medical, Vision, and Dental Insurance fully covered.
- Short/Long-term Disability and Life Insurance included.
- Matching 401k plan.
- Flexible Time Off, holidays, and paid sick days; floating holidays.
- Work from Anywhere in the United States.
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