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customer support ai data integration data validation google suite📋 Description
- Manage and resolve customer cases logged via chat and email in a timely and professional manner.
- Investigate escalated technical issues on integration logic, data, and system performance.
- Collaborate with Engineering, Product, and Business Development to resolve complex bugs and customer issues.
- Educate customers to maximize value from our BI products.
- Utilize AI-driven features to help customers leverage advanced analytics.
- Explain complex technical concepts to customers and internal stakeholders.
🎯 Requirements
- Proven success in a customer-facing role with strong customer service.
- Tech-savvy; able to tackle complex technical issues.
- Interest in AI-driven tools and features.
- Excellent written and verbal English communication.
- Strong work ethic, detail-oriented, and able to perform under pressure.
- Team player with cross-functional collaboration experience.
- Proactive, hands-on approach to solving problems.
- Proficient with Google Suite and modern business applications.
🎁 Benefits
- Flexible time off: Autonomy to manage your work-life balance.
- 401k matching: Up to 4%.
- Health insurance with strong company contribution.
- Vision and Dental Insurance: Company contributions.
- Employee Assistance Program: 100% confidential and free.
- Parental leave: 12 weeks paid; 1,500 new parent bonus.
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