Manage and resolve customer cases via chat and email promptly.
Investigate and troubleshoot escalated integration and data issues.
Collaborate with Engineering, Product, and Business Development to resolve complex bugs.
Educate customers to maximize value from Lighthouse BI.
Utilize AI-driven features to enable analytics for smarter decisions.
Clearly communicate complex technical concepts to customers and internal stakeholders.

🎯 Requirements

Proven success in a customer-facing role with strong customer service mentality.
Tech-savvy with the ability to tackle complex technical issues.
Interest in AI-driven tools and features.
Exceptional written and verbal communication skills in English.
Proactive, hands-on problem-solving approach.
Proficiency with Google Suite and other modern business applications.

🎁 Benefits

Flexible time off
401k matching
Health insurance
Vision and Dental Insurance
Employee Assistance Program
Parental leave

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