Related skills
javascript css html sql rest api📋 Description
- Provide phone, email, and chat support for Litmos products.
- Analyze configurations and logs to identify causes.
- Collaborate with global peers to resolve issues per SLAs.
- Own issues from report to resolution.
- Provide quick solutions for known, documented issues.
- Share knowledge and best practices with the team.
🎯 Requirements
- Engineering degree or related with equivalent experience.
- At least 1 year in customer support; SaaS a plus.
- Excellent English communication (written and spoken).
- HTML, CSS, JavaScript (Vanilla or jQuery) and REST-based API.
- SSO and SAML concepts knowledge.
- Cloud/SaaS architecture awareness and strong SQL knowledge.
🎁 Benefits
- Equal opportunity employer.
- Accessibility accommodations for applicants.
- Global, collaborative team environment.
- Ongoing learning and development opportunities.
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