Related skills
crm salesforce saas jira confluence📋 Description
- Serve as technical escalation point within Support team
- Diagnose incidents and perform root-cause analysis
- Troubleshoot issues with active integrations
- Escalate complex issues to Engineering for faster fixes
- Prioritize tickets by defined criteria
- Document interactions and resolutions in the ticketing system
🎯 Requirements
- SaaS-based technical support experience
- Experience with Salesforce, Jira, Confluence
- Triage and troubleshoot issues independently
- Strong organizational, verbal, and written communication
- Analytical mindset and problem-solving
- Ability to explain technical concepts to non-technical stakeholders
- Hospitality/alcohol beverage space experience is a plus
🎁 Benefits
- Health, Dental, Vision insurance
- 401K with match; commuter perks
- Short/Long-term disability
- Employee Assistance Program
- Unlimited PTO
- Half-day Fridays in Summer
- Equal opportunity employer
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