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windows firewall dns software deployment active directory📋 Description
- Be the first point of contact for IT support.
- Provide high-level customer service.
- Track issues in the ticket system.
- Troubleshoot end-user issues: software, hardware, network, and telecom.
- Contact vendors (printers, telecom providers).
- Escalate complex server problems to 3rd level; maintain office structure.
🎯 Requirements
- 2+ years of IT support experience.
- Strong multitasking, detail orientation, and SLA awareness.
- Experience with DNS, DHCP, and File Server.
- Windows services, software deployment, drivers; Active Directory.
- Security: antivirus, firewall, and user behavior issues.
- Excellent communication, teamwork; self-starter; English.
🎁 Benefits
- Health insurance for the whole family; flexible working and wellbeing tools.
- Extra days off, sabbatical and community days.
- Training opportunities and free Udemy access.
- Flexible benefits program.
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