Related skills
integrations github asana ai zendesk📋 Description
- Own technical support end-to-end, including escalations and high-impact issues.
- Lead triage, ensure correct prioritization, and route issues across integrations and APIs.
- Build scalable support workflows and own core metrics (FRT, SLA adherence).
- Translate insights into actionable feedback for Product and Engineering; track bugs/fixes.
- Create and maintain knowledge bases, SOPs, and self-service resources.
- Partner with CS, Ecommerce, Product, and Engineering to improve the end-to-end experience.
🎯 Requirements
- Bachelor's degree or equivalent experience.
- 1+ years in SaaS Customer Support or Technical Support.
- Experience handling escalations and complex technical issues.
- Strong troubleshooting across SaaS platforms, integrations, and APIs.
- Experience with Product and Engineering cross-functional collaboration.
- Strong communication; familiar with Zendesk, ClickUp, Asana, GitHub or Cursor.
🎁 Benefits
- Unlimited PTO
- Paid Holidays
- Onsite Fitness Center
- Company Paid Life Insurance
- Health, Vision, and Dental Insurance
- 401(k) match
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