Provide daily support to customers using tech systems, troubleshooting issues.
Communicate in a factual, polite, professional manner to resolve issues.
Provision and maintain hardware, software, and equipment to meet client needs.
Maintain detailed records of interactions, installations, issues, and solutions.
Grow knowledge through reading manuals and trade publications.
Handle inbound inquiries via Phone, Email, and Webchat.

🎯 Requirements

English fluency (verbal & written)
2+ years in customer service, ideally in tech support or help desk
Hardware and/or networking knowledge preferred
Detail-focused with accuracy
Quick to identify problems and troubleshoot
Proficient with PC and Mac OS and Microsoft Office

🎁 Benefits

Health, Vision, and Dental insurance for you and dependents
Life insurance coverage
Generous vacation and personal days
30-day Christmas bonus and 13% savings match
Employee wellness program and assistance
Growth and learning opportunities

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