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windows networking hardware macos microsoft office📋 Description
- Provide daily tech support to customers via phone, email, and webchat.
- Troubleshoot, diagnose, and resolve customer issues quickly.
- Install and maintain hardware and software per client needs.
- Document daily interactions, issues, and resolutions.
- Expand technical knowledge through manuals and diagnostics.
- Meet daily and monthly metrics with a positive attitude.
🎯 Requirements
- Advanced English (C1–C2) proficiency.
- 2+ years customer service, call center or help desk.
- Hardware and/or networking knowledge preferred.
- Detail-oriented, patient, professional with customers.
- Strong troubleshooting and problem diagnosis skills.
- PC and Mac OS knowledge; MS Office proficiency.
- Remote role but may attend Kyiv trainings.
🎁 Benefits
- Comprehensive medical and dental coverage.
- Life, disability and critical illness insurance.
- PTO, sick leave, parental leave, holidays.
- Wellness program and employee assistance.
- Learning and career development opportunities.
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