Related skills
android networking ios outlook 365 windows 7/10📋 Description
- Screen and handle calls in a call center.
- Type and enter information into a database while customers speak.
- Diagnose and resolve information system problems; escalate when needed.
- Escalate issues per established protocols to the next level.
- Maintain records and prepare reports; ensure customer satisfaction.
- Demonstrate clear communication and professionalism.
🎯 Requirements
- High School Diploma or equivalent.
- Tech support or IT education experience.
- Experience with iOS, Android, Windows 7/10, Office 2010-2013.
- Hardware, printers, Outlook, Cisco VPN, antivirus experience.
- Troubleshoot wireless connections; strong networking.
- A+ / Net+ or Help Desk cert is a plus.
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