Related skills
android networking ios microsoft office📋 Description
- Respond to customer IT tech service requests in a call center.
- Screen and handle calls; enter information into a database in real time.
- Identify, isolate, and resolve information system problems.
- Escalate issues per established protocols.
- Maintain records and prepare reports; ensure customer satisfaction.
- Perform other duties as assigned by the Team Lead.
🎯 Requirements
- Proficient in French.
- High School Diploma or equivalent.
- Experience in technical support or IT education.
- Experience with iOS, Android, Windows 7/10, Office 2010-2013, Cisco VPN, antivirus.
- Troubleshooting wireless connections.
- Advanced knowledge of Networking.
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