Related skills
french networking windows_7 office_2010_2013 cisco_vpn📋 Description
- Screen and handle calls as appropriate.
- Type and enter data into a database while speaking with the customer.
- Identify, isolate, and resolve information system problems.
- Escalate customer problems per established protocols.
- Deliver clear, professional communication and customer service.
- Maintain records and prepare reports as required.
🎯 Requirements
- Proficient in French
- High School Diploma or equivalent
- Experience in technical support and/or IT
- Experience with iOS, Android, Windows 7 and Windows 10
- Office 2010-2013, hardware, printers, Outlook/Outlook 365
- Cisco VPN, antivirus, and advanced networking
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