Technical Support Representative

📋 Description

• Troubleshoot and resolve customer technical issues via digital channels.
• Provide voice and data provisioning and number porting.
• Process new customer orders and update existing accounts.
• Schedule installations, work orders, and trouble calls.
• Apply foundational networking principles to diagnose service problems.
• Manage daily tickets using customer service and ticketing systems.

🎯 Requirements

• Strong customer service with clear communication.
• Basic fiber internet networking and equipment knowledge.
• Effective troubleshooting and problem-solving abilities.
• Proficiency with customer service platforms and ticketing tools.
• Ability to work independently and in a team.
• Technical certifications (e.g., Network+ or CCNA) a plus.

🎁 Benefits

• 100% company-paid medical, dental, vision benefits.
• Bonus potential.
• Career growth opportunities.
• Offices near the Emerald Coast (FL) and GA coast.
• Equal Opportunity Employer; ADA compliant.
• Drug-free workplace.