Technical Support Representative - Bilingual (English/Spanish)
Related skills
slack salesforce jira zendesk microsoft office📋 Description
- Bilingual support for customers in Spanish and English on CapIntel.
- Respond to initial inquiries via Zendesk to ensure first-response resolution.
- Escalate complex issues and follow up for full-cycle resolution.
- Record issues and resolutions in Jira.
- Participate in product and policy trainings to stay knowledgeable.
- Assist in content creation for the bilingual help center.
🎯 Requirements
- Professional working proficiency in Spanish and English.
- Customer-facing experience in support, onboarding, or financial services.
- Resourceful with strong troubleshooting skills.
- Ability to work cross-functionally.
- Knowledge of tools: Microsoft Office, Slack, Jira, Zendesk, Salesforce.
🎁 Benefits
- Team built on trust, respect, and collaboration.
- Growth opportunities and well-being focus.
- Learn about CapIntel life on our Careers page.
Meet JobCopilot: Your Personal AI Job Hunter
Automatically Apply to Customer Support Jobs. Just set your
preferences and Job Copilot will do the rest — finding, filtering, and applying while you focus on what matters.
Help us maintain the quality of jobs posted on Empllo!
Is this position not a remote job?
Let us know!