Technical Support Representative - Bilingual (English/French)
Related skills
slack salesforce jira zendesk microsoft office📋 Description
- Educate and support customers in French and English on CapIntel.
- Respond to inquiries via Zendesk for first-contact resolution.
- Escalate complex issues and follow up for full-cycle resolution.
- Record issues and resolutions in Jira with feedback.
- Participate in product and policy training to stay knowledgeable.
- Create help-center content in French and English; support group training.
🎯 Requirements
- Proficiency in French and English (speaking, reading, writing)
- Customer-facing experience in support, onboarding, or financial services
- Resourceful with troubleshooting
- Cross-functional collaboration skills
- Knowledge of Microsoft Office, Slack, Jira, Zendesk, Salesforce
- Nice-to-have: AI tools in customer support workflows
🎁 Benefits
- Perks and benefits to support growth and well-being
- Collaborative, trust-based team culture
- Opportunities to grow and advance at CapIntel
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