Related skills
crm intercom zendesk screen_share📋 Description
- Respond promptly to customer inquiries via email, live chat, and phone.
- Conduct screen sharing to guide troubleshooting and feature walkthroughs.
- Diagnose and resolve software issues; escalate complex bugs to Tier 2 with docs.
- Help customers understand product features and provide workaround solutions.
- Build and maintain self-service resources: knowledge base, saved replies, guides.
- Surface product feedback to the Product team.
🎯 Requirements
- 3+ years in customer or technical software support
- Hands-on troubleshooting software issues
- Confident conducting screen sharing to walk customers through solutions in real time
- Excellent written and verbal communication; explain technical concepts clearly to non-technical users
- Experience with CRM and help desk tools; Intercom and Zendesk a plus
- Degree preferred; Spanish language skills a plus
🎁 Benefits
- Competitive salary
- Take what you need PTO
- Global team reflecting MaintainX values
- Meritocracy where ideas are celebrated
- Culture and growth in a hyper-growth environment
Meet JobCopilot: Your Personal AI Job Hunter
Automatically Apply to Customer Support Jobs. Just set your
preferences and Job Copilot will do the rest — finding, filtering, and applying while you focus on what matters.
Help us maintain the quality of jobs posted on Empllo!
Is this position not a remote job?
Let us know!