Related skills
shopify intercom react native klaviyo algolia📋 Description
- Provide technical support to merchants via email, chat, and phone during AEDT/AEST hours.
- Own APAC queue end-to-end: triage, troubleshoot, resolve, and follow up.
- Troubleshoot Shopify integrations and apps (Klaviyo, Algolia, Yotpo, Recharge).
- Investigate issues across Tapcart stack — React Native apps, Toolshed, Bitrise.
- Reproduce issues with simulators and dev tools; capture repro steps.
- Triage and escalate bugs with well-scoped tickets in Asana as needed.
🎯 Requirements
- 3–5 years of SaaS/e‑commerce technical support experience.
- Strong knowledge of Shopify (themes, admin, APIs) and mobile app ecosystem.
- Triaging web and native mobile issues; hands-on troubleshooting.
- Proficiency with Intercom, Zendesk, or Gorgias; tickets (Asana/Jira).
- Excellent written and verbal communication; simplify complex tech for merchants.
- Remote, async-first work style with strong ticket hygiene.
- Bias toward documenting learnings to help the team.
🎁 Benefits
- Coverage model for outside US hours.
- Fully remote with daily overlap with US team.
- Modern stack: React Native, Shopify, Klaviyo, Intercom.
- Direct line to Product & Engineering.
- Competitive salary, equity, home office stipend.
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