Related skills
networking hardware macos microsoft office pc📋 Description
- Provide daily customer support and troubleshoot to restore systems
- Communicate professionally with users, colleagues, and management
- Provide hardware, software provisioning and updates as needed
- Maintain detailed records of interactions and resolutions
- Grow technical knowledge via manuals and diagnostics
- Handle inbound contacts via Phone, Email, Webchat
🎯 Requirements
- English fluency (verbal and written) required
- 2+ years in customer service, call center or help desk
- Hardware or networking knowledge preferred
- Detail-oriented and professional customer interactions
- Strong troubleshooting and problem-solving skills
- PC/Mac OS and MS Office; Bachelor's degree preferred
🎁 Benefits
- Health insurance for you and family
- Life insurance coverage
- Work-life balance with vacation and leave
- Financial security with bonuses and a savings plan
- Wellness programs and Employee Assistance
- Growth opportunities and career development
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