Related skills
msp ticketing systems it support psa remote desktop📋 Description
- Provide initial IT and product support to partners.
- Respond to calls, emails, and chat; document issues.
- Guide customers through standard procedures and solutions.
- Escalate complex issues to higher-level support.
- Collaborate with departments to design customer solutions.
- Support growth initiatives and revenue recognition.
🎯 Requirements
- 2-3 years IT Technical Support experience.
- Firm understanding of RMM usage.
- Self-motivated, quick learner.
- Excellent verbal and written communication.
- Ability to multitask in a fast-paced environment.
- MSP industry experience a plus.
🎁 Benefits
- Remote-first, global work-from-home culture.
- Equity Appreciation Program for all employees.
- Unlimited PTO with a 2-week minimum.
- 401k plan with 2.5% company match.
- Health insurance covers 95% of premiums.
- Parental leave up to 6 weeks.
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