Technical Support Representative

📋 Description

• Provide technical support to clients via email, phone, or other methods.
• Serve as escalation point for team members.
• Maintain professional client relationships; troubleshoot and educate on features.
• Use Knowledge Base and troubleshooting techniques to resolve issues.
• Communicate incident progress and notify customers of changes or outages.
• Analyze root cause and resolve product/service problems; follow up.

🎯 Requirements

• Bachelor's degree or equivalent; 2+ years experience; additional languages a plus.
• Demonstrated use of troubleshooting and systems inspection software.
• Background in customer relations and IT with knowledge of apps and troubleshooting mechanisms.
• Strong customer service and interpersonal skills; active listening.
• Ability to multitask and adapt in a fast-paced environment.
• Experience using Salesforce CRM; additional language skills a plus.

🎁 Benefits

• Hybrid work schedule in Reston, VA.
• Competitive benefits package.
• Discretionary bonus opportunities.
• Potential discretionary stock awards.
• Equal opportunity employer.
• Career growth and teamwork focus.