Technical Support Representative

📋 Description

• Troubleshoot customer tech issues via digital channels.
• Provision voice and data services; port numbers.
• Process new orders and update accounts.
• Schedule installations, work orders, and trouble calls.
• Use Calix Cloud to monitor and troubleshoot network performance.
• Escalate complex issues for timely resolution.

🎯 Requirements

• 2+ years of technical support in networking or telecommunications.
• Experience supporting voice services, provisioning, and updating accounts.
• Experience scheduling work orders using dispatch or service systems.
• Familiarity with billing and provisioning platforms.
• Strong customer service, communication, and problem-solving skills.
• Technical certifications (e.g., Network+, CCNA) are a plus.

🎁 Benefits

• 100% company-paid medical, dental, and vision benefits
• Bonus potential
• Career growth opportunities
• Equal Opportunity Employer with inclusive environment
• Drug-free workplace