Related skills
slack salesforce jira zendesk g-suite📋 Description
- Follow up on inquiries across phone, email, and Helpdesk; maintain CSAT.
- Craft clear, timely responses to product and tech questions.
- Participate in team meetings; assist colleagues across the company.
- Represent customer voice internally via Zendesk processes.
- Learn PeekPro; update Helpdesk templates as products evolve.
- Meet monthly CSat and QA targets; maintain consistent performance.
🎯 Requirements
- 2+ years in customer service or technical support.
- Full-time availability; able to work 5 consecutive days (weekends possible).
- Excellent English written and verbal communication; 50 WPM typing.
- Enthusiasm for helping people solve technical problems.
- Patience; ability to troubleshoot and teach software to non-tech users.
- Strong deductive reasoning; discretion with sensitive information; reliable WiFi.
🎁 Benefits
- Spanish language fluency (nice to have).
- Interest in travel/tourism industry.
- Experience with Zendesk or other support tooling.
- Experience with Salesforce, JIRA, Slack, and/or G-Suite.
- Health coverage through Allianz.
- Flexible 5-day schedule after training.
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