Related skills
slack datadog salesforce pagerduty intercom📋 Description
- Build and maintain processes, playbooks, and tools for consistent regional support.
- Own onboarding, training, and SME programs to level up TSEs.
- Collaborate with Product/Engineering/IT to roll out ticketing and AI workflows.
- Build dashboards and surface SLA/CSAT trends to guide planning.
- Strengthen feedback loops across Support, Product, and Engineering for product improvements.
🎯 Requirements
- 1-3 years in Support/Business Ops or Enablement with technical teams.
- Track record of driving measurable improvements through process, tooling, or training.
- Familiarity with AI in support workflows and desire to go deeper.
- Strong project management and communication skills.
- SaaS support workflows and tools: Zendesk, Jira, Slack, PagerDuty, Datadog.
🎁 Benefits
- Competitive medical, dental, and vision programs.
- Paid family bonding time off and family forming benefits.
- Annual leave and holidays.
- Fully paid disability and life insurance.
- Wellness and Learning and Development allowances and more.
- Employee Stock Purchase Program (ESPP).
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