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data analytics sql rest oauth saml📋 Description
- Build and lead a high-performing CX support team in EMEA.
- Collaborate with global Support Leads to align Notion's CX ops.
- Drive cross-functional process improvements with User Ops and CX Leadership.
- Own reporting of EMEA metrics to regional and global leaders.
- Directly manage escalations from EMEA customers end-to-end.
- Participate in the global on-call rotation to cover incidents.
🎯 Requirements
- 8+ years in a software company customer support team
- 2+ years leading and managing a high performing support team
- Deep understanding of product and technical support questions
- Strong mentoring and people development skills
- User-focused with passion for improving customer experience
- Technical knowledge of SSO protocols (OAuth, SAML, SCIM) and REST APIs
- Strong data reporting and analytics skills
- Ability to balance user expectations with policies and compliance
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