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docker kubernetes ldap saml sso📋 Description
- Lead and develop a team of Support Engineers.
- Manage daily ops, SLAs, metrics, and escalations.
- Serve as escalation point during critical customer situations.
- Build cross-functional partnerships across Product, Engineering, and Customer Success.
- Create and present reports on trends and performance to leadership.
- Conduct performance reviews and coach engineers.
🎯 Requirements
- BS degree or equivalent; CS/CE preferred
- 3+ years direct personnel management in enterprise support
- Knowledge of Active Directory, Kerberos, LDAP, Directory Services, SSO, SAML, and Unix systems
- Familiarity with Azure, AWS, Docker, Kubernetes or GCP
- English required; additional languages a plus
- Experience managing escalations with customers and internal stakeholders
🎁 Benefits
- Meaningful bonus program
- Healthcare insurance
- Pension/retirement matching
- Comprehensive life insurance
- Employee assistance program
- Paid time off and company holidays
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