Related skills
unix ldap saml active directory mdm📋 Description
- Providing world-class support to our EMEA customer base.
- Train and motivate a team of Support Engineers, manage escalations.
- Foster relationships to secure resources to resolve issues quickly.
- Develop and present executive-facing reports on real-time status and themes.
- Engage with regional and global executives to strengthen customer relationships.
- Conduct post mortems to identify root causes and improvements.
🎯 Requirements
- BS degree or equivalent (CS/CE a plus)
- 8+ years in Enterprise Customer Support, with at least 5 years people management
- ITIL/Six Sigma process improvement experience
- Excellent English communication and presentation; second language a plus
- Knowledge of Active Directory, Kerberos, LDAP; SSO/SAML; Unix; MDM concepts
- Prior Delinea product experience is a plus; ability to travel occasionally
🎁 Benefits
- Meaningful bonus program
- Excellent benefits including healthcare insurance
- Pension and retirement matching
- Comprehensive life insurance
- Employee assistance program
- Time off plans and paid company holidays
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