Related skills
datadog grafana jira zendesk splunk📋 Description
- Provide technical support for Symphony Voice, Messaging, and Federation.
- First contact for support queries at customer sites.
- Collaborate with Solutions Eng and Tech Account teams for onboarding.
- Follow-the-sun 24x7 support; weekend shifts on rotation.
- Ensure tickets are updated and closed per SLAs.
- Assist implementations and file bugs in the problem-tracking system.
🎯 Requirements
- B.S. in CS or related field preferred.
- Experience supporting external/field clients.
- Excellent interpersonal and customer care skills.
- Able to work calmly under pressure.
- Strong analytical and troubleshooting abilities.
- Authorized to work in the U.S.; English proficiency.
🎁 Benefits
- Salary range: $110-140k/year base.
- Bonus plan.
- Benefits vary by location.
- BYOB perk.
- Many other benefits and activities.
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