Related skills
salesforce sql jira apis system integration📋 Description
- Team Leadership: lead Technical Support Engineers to operational excellence.
- Process architecture: refine end-to-end support workflows.
- Issues orchestration: monitor channels to triage and assess severity.
- Root-cause investigation: deep-dive with logs, APIs, and queries.
- Technical translation: translate failures into Jira tickets with steps.
- Stakeholder alignment: prioritise with Product and Business units.
🎯 Requirements
- Leadership experience in people mgmt of multi-stakeholder tech teams.
- Salesforce ecosystem: Sales Cloud, CPQ, FSC knowledge.
- Technical diagnostics: trace data flow via APIs (Postman/cURL), SQL, and logs.
- Strategic Communication: bridge schema issues to developers; update Sales on deals.
- System Integration: patterns and data movement across services.
- High-pressure prioritisation: stay structured during outages and deal desks.
🎁 Benefits
- Office-first culture; in-office 4+ days/week.
- Offices across Europe for collaboration.
- Together days to boost collaboration and innovation.
- Diverse, inclusive teams reflecting our customers.
- Learn about benefits at dojo.careers.
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