Bridge CX and Engineering; review escalations for clarity before reaching the tech team.
Tech-curious CS pro translates customer needs into actionable input for developers.
Learn to use internal tools and basic scripts to fix issues.
In a fast-paced 3PL startup, software is the warehouse heartbeat.

🎯 Requirements

2+ years in customer support/service.
Superior communication; clear bug reports.
Logical thinking; enjoy puzzles.
Adaptability; thrive in fast-paced environment.
High attention to detail; zip-code accuracy matters.

🎁 Benefits

Unlimited PTO and paid holidays.
Medical/Dental/Vision for full-time employees.
401(k) plan with a match.

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