Own L2 cases end-to-end from L1 escalations to resolution.
Apply structured diagnostic method: isolate variable, form hypothesis, test, document.
Triage issues across QSIC stack: device, audio, network, cloud, Salesforce data.
Escalate to L3 with logs, test results, timeline, and ruled-out items; maintain case notes.
Rollout pod: validate site readiness and troubleshoot post-install.
BAU: resolve ongoing store issues and monitor for early failure signs.

🎯 Requirements

2+ years in technical support with independent investigation.
Hands-on Linux command line experience.
Structured troubleshooting methodology and hypothesis testing.
Strong networking fundamentals: DNS, DHCP, TLS, firewall, NTP.
CRM/ticketing experience; Salesforce preferred.
Excellent written communication and multi-case management.

Apply on employer's website

This employer gathers applications via their own applicant tracking system.

You will be redirected to an external application form.

Share job

Meet JobCopilot: Your Personal AI Job Hunter

Automatically Apply to Engineering Jobs. Just set your preferences and Job Copilot will do the rest — finding, filtering, and applying while you focus on what matters.

Activate JobCopilot