Related skills
payments fintech sql python typescript📋 Description
- Lead hands-on support: respond to tickets across integrations and billing.
- Scale operations: design workflows, SLAs, prioritization and escalation.
- Tooling & automation: own the support tooling stack and automate workflows.
- Account reviews: review merchant accounts for risk and compliance.
- Product feedback loops: reproduce issues and provide actionable feedback.
- Build and lead the support team: recruit and manage distributed agents.
🎯 Requirements
- High ownership and customer focus in a fast-moving, cross-functional team.
- Design and evolve support operations with workflows, SLAs and escalations.
- Strong SQL, APIs and logs fluency; diagnose issues by querying data.
- Read/write code (TypeScript, Python) to help debug integrations.
- Experience with API-driven developer platforms or fintech/payments.
- Familiar with developer workflows and collaborating with engineering.
🎁 Benefits
- Meaningful ownership: small team with large impact.
- Product-driven culture: empower software startups.
- Competitive compensation: salary and equity.
- Remote-first across Europe with a home-office budget.
- Health benefits and parental leave.
Meet JobCopilot: Your Personal AI Job Hunter
Automatically Apply to Operations Jobs. Just set your
preferences and Job Copilot will do the rest — finding, filtering, and applying while you focus on what matters.
Help us maintain the quality of jobs posted on Empllo!
Is this position not a remote job?
Let us know!