Related skills
customer support etl networking sql api📋 Description
- Frontline triage: first contact for new customer-reported issues.
- Ticket management: handle a queue of standard problems using KB articles.
- Information gathering: collect logs, screenshots, and steps before resolution.
- Customer communication: provide status updates with templates.
- Learning & development: participate in product training and shadow engineers.
🎯 Requirements
- Bachelor's degree in IT, CS, or related field, or equivalent experience.
- Conceptual understanding of APIs, basic networking, and SQL queries.
- Customer-first attitude with problem-solving and eagerness to learn.
- Excellent written and verbal communication skills.
- High attention to detail and ability to follow structured procedures.
🎁 Benefits
- Private health care options
- Monthly home office reimbursement
- Unlimited access to online professional courses
- People manager development programs
- Flexible working environment
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