Related skills
slack salesforce confluence dns diagnostics📋 Description
- Communicate with customers via email, phone, chat, or internal systems to resolve issues
- Explain technical concepts in simple language
- Process transactions, payouts, account updates, and ID verification per policy
- Troubleshoot operational and technical issues using internal diagnostic tools
- Escalate complex issues and document them clearly for higher-level teams
- Maintain detailed case documentation in Salesforce and other internal tools
🎯 Requirements
- Fluency in English (written & spoken)
- 1+ years of customer or technical support experience
- Strong communication and ability to explain tech simply
- Experience using Salesforce or Confluence
- Ability to follow structured procedures while handling varied tasks
- Comfort troubleshooting multi-step issues and learning new systems
🎁 Benefits
- Paid time off and retirement savings options
- Bonus eligibility, equity grants, and stock purchase plan
- Competitive health benefits and parental leave
- Diversity, equity, inclusion and belonging commitments
- Career growth opportunities within the team
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