Related skills
grafana gcp jira zendesk apis📋 Description
- Incident management and client advocacy
- End-to-end ownership of complex issues
- Rapid response for high-priority clients
- White-glove Tier 2 POC for clients
- Technical investigation and debugging
- Reproduce issues in client dashboards
🎯 Requirements
- API mastery: RESTful APIs, JSON
- Webhook analysis and API debugging
- Zendesk and JIRA proficiency
- Chrome DevTools for debugging
- Sentry, Grafana, and GCP experience
- Strong English communication; clear RCA explanations
- Ability to work 24/5 rotational shifts
🎁 Benefits
- Generous remuneration and stock units
- Comprehensive health coverage
- Gym and wellness expense reimbursement
- Zomato meal credits and snacks
- Work from Anywhere for 4 weeks a year
- Generous vacation policy, duvet days, mental health days
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